Well said "mikeemr". I totally agree with you. The reality is that the public does not really trust the politics and the departments any longer. I would describe it as plain hope than trust. The department needs to gain back that trust by the public and providing transparency may just achieve that (provided the public likes what it sees).
I would also go as far out as suggesting that department should open forum for suggestions and ideas from the public. It will provide diverse viewpoints that may encourage positive change for the whole community/country.
"The Life Insurance Over 50 Guy"